Effective Debt Management & Credit Control

Debt Management & Credit Control Workshop Lusaka

Debt Management & Credit Control Workshop Lusaka
is a practical two-day corporate finance programme designed to help organisations
strengthen customer credit decisions, manage receivables more effectively,
reduce overdue accounts and improve collection discipline.

Why This Workshop Matters

Uncontrolled receivables can quietly drain cash flow, weaken working capital and place unnecessary pressure on otherwise healthy operations. A business may report strong sales while still experiencing cash-flow difficulties because customers are taking too long to settle their accounts.

Effective debt management therefore starts long before an account becomes overdue. Organisations need clear credit policies, appropriate customer credit assessments, accurate records, consistent monitoring and a structured approach to follow-up and collections.

Strengthen Credit Control Before Debt Becomes a Problem

The Debt Management & Credit Control Workshop Lusaka
examines the full customer credit and collection cycle — from assessing whether credit should be granted, through monitoring accounts receivable,managing overdue accounts and negotiating repayment arrangements.

The objective is not simply to chase customers more aggressively. Effective credit control combines financial discipline, sound commercial judgement and professional communication.

Participants will examine practical ways of strengthening credit decisions,identifying overdue accounts earlier and improving collection outcomes while protecting important customer relationships.

Who Should Attend?

This workshop is designed for professionals whose responsibilities influence customer credit, invoicing, accounts receivable, collections or working capital.

The programme is particularly relevant to organisations that provide goods or services on credit, experience recurring overdue customer balances, or want to strengthen the systems used to manage trade receivables.

What You Will Learn

Participants will develop practical approaches to strengthening customer credit management, receivables monitoring and debt recovery.

A Practical, Business-Focused Experience

This is not simply a theoretical introduction to debt collection. The workshop connects sound credit-control principles with the practical situations professionals face when managing customer accounts and outstanding balances.

Participants will examine how customer credit decisions affect cash flow, how overdue accounts should be monitored, when follow-up should begin and how collection activity can be escalated responsibly.

Particular attention is given to communication. Recovering money from customers requires firmness, preparation and tact. Participants will explore ways of conducting more purposeful collection conversations, securing clearer payment
commitments and following up those commitments more effectively.

Practical Outcomes for Your Organisation

After attending the workshop, participants should be better positioned to review their organisation’s existing credit-control procedures, identify weaknesses and introduce practical improvements.

These improvements may include strengthening customer credit assessments, clarifying credit terms, improving debtor-ageing reviews, introducing more consistent follow-up procedures and creating clearer escalation processes for problematic accounts.

For organisations with significant trade receivables, stronger credit and collection processes can support working-capital management and reduce the amount of management time spent reacting to overdue accounts.

Facilitator

Register for the Debt Management & Credit Control Workshop Lusaka

If overdue customer accounts are affecting your organisation’s cash flow,
or your finance team needs a more structured approach to customer credit,
receivables and collections, this workshop provides an opportunity to
strengthen those processes practically.