Effective Debt Management & Credit Control

Uncontrolled receivables can quietly drain cash flow, weaken working capital and place unnecessary pressure on otherwise healthy operations. Effective Debt Management & Credit Control is a focused two-day workshop designed to help professionals build a disciplined, practical and customer-aware approach to granting credit, managing receivables and recovering debt.

The workshop takes participants through the core principles that support sound debt management and credit control. It focuses on how to assess creditworthiness, establish appropriate credit policies, strengthen receivables-management systems and respond confidently at different stages of the collection cycle. The aim is to help participants make informed decisions that support financial stability while maintaining professional customer relationships.

WHO SHOULD ATTEND

This workshop is relevant to professionals whose work influences credit decisions, invoicing, receivables, collections, customer accounts or cash flow, including:

• Credit controllers and debt-collection teams
• Accounts receivable and finance staff
• Accountants and financial managers
• Sales administrators and customer-account teams
• Business owners, directors and managers
• Professionals responsible for approving credit or following up overdue accounts
• Team leaders who need a stronger, more consistent collections process

Whether you are strengthening an existing credit-control function or building a more structured approach from the ground up, the workshop provides a practical framework for improving day-to-day decisions and communication.

WHAT YOU WILL LEARN

• Understand the critical principles of debt management and credit control that support financial stability.
• Assess customer creditworthiness more systematically before extending credit.
• Set strategic credit policies that provide clear expectations for customers and internal teams.
• Establish a robust receivables-management system that supports visibility, accountability and timely follow-up.
• Recognize the different stages of debt and choose an appropriate response at each stage.
• Manage early-stage reminders professionally before an account becomes significantly overdue.
• Respond to older and more challenging debts with greater structure, confidence and consistency.
• Improve communication with debtors while protecting important commercial relationships.
• Prepare for and conduct more effective debt negotiations.
• Write clear, persuasive and professional collection letters and emails.
• Apply a customer-centric approach to debt recovery without losing focus on payment.
• Handle difficult debtors with composure, preparation and professional judgment.
• Strengthen coordination between finance, sales and other teams involved in the credit cycle.
• Identify practical improvements that can be applied within your organization after the workshop.

A PRACTICAL, BUSINESS-FOCUSED EXPERIENCE

The workshop is designed to connect sound credit-control principles with the realities professionals face when dealing with customer accounts. Participants will examine the importance of clear policies, accurate records, consistent follow-up and purposeful communication throughout the receivables cycle. The content will help participants think more critically about when credit should be granted, how accounts should be monitored and how collection action can be escalated responsibly.

The workshop also emphasizes communication. Collections require tact. Participants will explore how a professional, prepared and customer-aware approach can support constructive conversations, clearer commitments and more effective follow-up. The goal is a collections process that is firm, respectful and aligned with the organization’s financial objectives.

SPEAKER

Mukonki Mukonkela, FCCA, FZICA
Finance | Investment | Tax | Expert Facilitator & Speaker

WORKSHOP DETAILS

• Workshop: Effective Debt Management & Credit Control
• Dates: 26–27 September 2026
• Daily workshop hours: 08:00–16:00 CAT
• Venue: Radisson Blu Hotel, Lusaka, Zambia
• Fee: US$350 per participant

REGISTER NOW

Take the next step toward a more disciplined approach to credit decisions, receivables management and debt recovery. Use the booking form on this page to register.

For registration support or workshop inquiries:
Telephone: 0977445604
Email: mubanga@insightpartnersafrica.com

Presented by Insight Partners Africa.